Point of Presence Technologies
“Point of Presence Technologies has provided turnkey managed networks for four student residences managed by Campus Living Centres (CLC). In these properties, surveys have shown an average increase of 20% in students satisfaction with Internet service.
“We are thoroughly satisfied with the services provided and look forward to doing more business with Point of Presence in the future.”
— Todd Sweeney, Director of IT
“When Coast Hotels & Resorts began the search for a new guest Internet service provider, reliability and ease of use for our guests were our most important requirements. It had to be a system that offered excellent support and would not become a burden on busy hotel staff. Our search lead us to Point of Presence Technologies.
“In no time at all, systems were up and running, and utilization was heavy from the beginning. Guests were pleased right from day one and continue to tell us so. We no longer have to worry about guest connection problems or network issues. The systems are now in capable hands with prompt, reliable 24/7 support.
“Providing high speed Internet service powered by Point of Presence Technologies in our hotels has been a great success for Coast Hotels & Resorts. Our guests expect fast, reliable and easy to use Internet service. Point of Presence Technologies delivers first class service to keep the systems humming and our guests content!”
— Peter Wickham, Director of Technology
“Our previous third party wireless internet provider continually let us down. The moment that we turned the switch to Point of Presence, we have not had any customer complaints or issues regarding wireless Internet service. I can’t express enough how important this change was to our team. We are now able to focus on servicing our customers, not putting out costly wireless Internet fires.”
— Julee Hanson, Hotel Manager, Coast Vancouver Airport
“I can say without hesitation that there was 100% satisfaction with your team performance. You were able to simplify and streamline the technical support to the campaign buses without a single hitch. Often a measure of the technical support team performance is the speed by which problems were solved. In the case of this campaign, there were no problems. That is a true measure of success. Congratulations on a job very well done!”
— Bob Chant, Chief of Staff, Leader of the Official Opposition
“When we requested a proposal from Point of Presence Technologies on how to best implement wireless Internet access for our guests, we were impressed with the depth of knowledge they demonstrated, not only on a technical level, but also on the business considerations. PofP really understands “Customer Service” and is willing to do what it takes to get the job done “right”.
“We tried their DSL and Hotspot management services at several of our locations and found they consistently met or exceeded our expectations. PofP’s Converged Network Management Services are exactly what we were looking for, and we will continue to recommend their service to our franchisees which include Casey’s Bar and Grill, East Side Mario’s, and our Prime Pub brands.”
— Tam Nguyen, Technical Support Administrator
“Conestoga turned to Point of Presence Technologies to manage our student residence network, and the decision to do so has greatly exceeded our expectations. We’ve been thoroughly impressed with the level of service, and the experience has been well beyond what we’d come to expect. I look forward to continuing and evolving our relationship for years to come!”
— Ryan Connell, Manager and Residence Life Coordinator
PofP is uncompromising in its pursuit of excellence across all aspects of our business, with a core focus on the customer care experience. We are driven to go beyond the level of service that our current and future customers expect, in order to provide a level of service they deserve. It’s one of the many reasons why we have been so successful at steadily growing our customer base while continually developing our relationships with our existing clients.
Reliable technical support and high-touch customer service mean great results. Based on surveys following our customer's migration to PofP, the majority reported a steady increase in end-user satisfaction.